Privacy Policy

This policy explains how FIRENZE STORE PTY LTD handles personal information in connection with firenzestore.com.au.

Information we collect

When you order, create an account or contact us, we collect the details needed to provide those services. These may include your name, contact details, billing and delivery addresses, order history and messages. Payment providers handle payment details through checkout.

The website and its service providers may also collect device, browser, IP address and usage information. Cookies and similar technologies support functions such as the basket, checkout, preferences and security. Your browser lets you manage cookies; blocking them may affect some store features.

How information is used

We use information to process and deliver orders, respond to enquiries, manage returns, maintain customer accounts, protect the store against fraud and meet legal and record-keeping obligations. If you choose to receive marketing, you can unsubscribe using the link in those messages or contact us to withdraw that preference.

Service providers and disclosure

Our store uses Shopify. Information may be handled by Shopify, payment providers, delivery services and other providers needed to operate the store and fulfil orders. Some of these providers may process information outside Australia. We may also disclose information where required or authorised by law.

Retention and security

We take reasonable steps to protect the information we hold. We keep it for as long as reasonably needed for the purposes described here, including order support, dispute handling and legal record keeping. No online system can guarantee absolute security.

Access, corrections and privacy enquiries

Use our contact form to request access to or correction of your information, or to raise a privacy concern. We may ask for information to verify your identity before releasing or changing personal information. We will consider your request and respond under the laws that apply.

Business correspondence: FIRENZE STORE PTY LTD, 11 Dando Street, Macgregor QLD 4109, Australia.