Shipping & Delivery

Delivery options and charges

Enter your delivery address at checkout to see the available delivery options and charges for your order. Availability depends on the destination and the items in your basket. Review the delivery charge before completing payment.

Before placing your order

Check your address, postcode and contact details carefully. If you spot a mistake after ordering, contact us with your order number as soon as you can. We will check whether a change is still possible.

Following your delivery

Your order confirmation contains the details of your purchase. Where tracking is available, the tracking information will be shared with your dispatch notification. Any delivery estimate shown during ordering or by a carrier is an estimate, not a guaranteed arrival date.

If an order has not arrived or tracking appears incorrect, use our contact form. We will help investigate the delivery.

Damaged or incorrect items

Check your parcel when it arrives. If an item is damaged, missing or different from what you ordered, contact us with your order number and a description of the issue. Keep packaging where practical; we will explain how to share photographs if needed. Do not handle broken pieces if doing so would be unsafe.

See our Refunds & Returns page for next steps. Nothing in this delivery policy limits your rights under the Australian Consumer Law.